Refund policy

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges once an item has been purchased, except where the item arrives damaged, incorrect, or with a confirmed manufacturing fault.

As pet products may come into contact with fur, skin, saliva, food, or other personal items, we cannot verify whether an item has been tried on or used. Therefore, returns and exchanges are not accepted for change of mind, incorrect sizing, colour preference, style preference, or any other non-quality-related reason.

Please check the product description, measurements, colour, and style carefully before placing your order. We strongly recommend measuring your pet before purchasing, as sizing may vary between brands and products.

If your order arrives damaged, incorrect, or with a manufacturing fault, please contact us within 48 hours of delivery. Please include your order number and clear photos or videos of the item and packaging. Once the issue has been reviewed and confirmed, we will arrange a replacement, store credit, or another appropriate solution.

We do not provide refunds or compensation for delivery delays caused by couriers, customs processing, or incorrect delivery information provided by the customer.

Sale items, personalised products, and gift cards are not eligible for return or exchange.

Please contact us before sending any item back. Returns sent without prior approval will not be accepted.