Shipping policy

SHIPPING POLICY

Where we ship
Nabii currently ships to New Zealand, Australia, the United States, Canada, the United Kingdom and France.

Order processing
Orders are normally processed within 1–3 business days. Processing time begins after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated transit time
Estimated international transit time is 7–15 business days after processing. This is an estimate rather than a guaranteed delivery date. Customs processing, public holidays, weather, courier disruptions and remote delivery locations may cause delays.

Tracking
Tracking is included where available. Tracking information will be sent to the email address used at checkout after the parcel has been dispatched. Tracking may take a short time to update after dispatch.

Shipping address
Please check your delivery address carefully before submitting your order. Contact us as soon as possible if a correction is needed. Once an order has been processed or dispatched, we may be unable to change the address. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Customs and import charges
International orders may be subject to customs duties, import taxes or local fees charged by the destination country. Unless checkout expressly states otherwise, these charges are the customer's responsibility.

Delayed, lost or damaged parcels
If tracking has not updated for an extended period, or your parcel arrives damaged, please contact us with your order number. We will review the tracking information and work with the relevant delivery partner or supplier to find an appropriate solution.

Contact
Email: hello@nabiipets.com
Phone: +64 29 020 40208
Location: Auckland 0616, New Zealand