Terms of service

TERMS OF SERVICE

1. Overview
These Terms of Service apply to your use of nabiipets.com and purchases made from Nabii Pets ("Nabii", "we", "us" or "our"). Nabii is an independent online pet retailer based in Auckland, New Zealand. By using this website or placing an order, you agree to these Terms and our Privacy Policy.

2. Products and brands
Nabii carefully curates and retails pet clothing and accessories from brands including Pēnut and Bumble Bagel. Nabii is the retailer responsible for processing customer orders and providing customer service. Product names, logos and trademarks belong to their respective owners. We aim to describe products, materials, colours and sizing accurately, but colours may vary between screens and sizing may vary by brand. Please review the product description and size guide before ordering.

3. Orders and payment
Submitting an order is an offer to purchase. An order is accepted when we confirm it and successfully process payment. We may decline or cancel an order if an item is unavailable, information is incorrect, payment cannot be processed, or fraud is suspected. If we cancel a paid order, the applicable payment will be refunded. Please contact us as soon as possible if you need to request a change or cancellation. Once processing has started, changes may not be possible.

4. Prices, taxes and customs
Prices are displayed in the currency selected for your market. Shipping charges and any applicable taxes are shown at checkout. International customers are responsible for customs duties, import taxes or other local charges unless checkout expressly states otherwise.

5. Shipping
Orders are normally processed within 1–3 business days. Estimated international transit time is 7–15 business days after processing. Delivery estimates are not guarantees and may be affected by couriers, customs, public holidays, weather or an incorrect address. Full details are available in our Shipping Policy.

6. Returns, faults and incorrect items
Returns, replacements, store credit and refunds are handled according to our Refund Policy. Please contact us before returning an item. Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer law.

7. Website use
You must not misuse the website, interfere with its security, introduce malicious code, attempt unauthorised access, scrape the website in a way that disrupts the service, or use the website for unlawful purposes. Website content may not be copied or commercially reused without permission, except where permitted by law.

8. Third-party services
Our store is powered by Shopify and may use third-party payment, analytics, advertising and delivery services. Those services may be governed by their own terms and privacy policies.

9. Privacy
How we collect, use and share personal information is explained in our Privacy Policy.

10. Availability and liability
We work to keep the website and product information accurate and available, but temporary interruptions or errors may occur. To the fullest extent permitted by law, Nabii is not liable for indirect or consequential loss arising from use of the website or products. Our total liability for a claim relating to an order will not exceed the amount paid for that order, except where applicable law requires otherwise.

11. Governing law
These Terms are governed by the laws of New Zealand. Any mandatory consumer protections in the country where you live continue to apply where required by law.

12. Changes
We may update these Terms by publishing a revised version on this page. Changes apply from the date they are posted and do not retrospectively alter an order already accepted unless required by law.

13. Contact
Nabii Pets
Email: hello@nabiipets.com
Phone: +64 29 020 40208
Location: Auckland 0616, New Zealand
Website: nabiipets.com